LEADERSHIP
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Our TDS Group leadership team and their areas of expertise
Group Chief Executive
Steve Harriott has been the CEO at The Dispute Service since 2010. He has a background in social housing and was Chair and Vice Chair at the Waterways Ombudsman.
New Homes Ombudsman
Nigel Cates became the New Homes Ombudsman in September 2024. He has previously worked in senior positions with HSBC UK Bank, the Financial Ombudsman Service and the Office of Fair Trading.
Deputy CEO [Resources]
Nick Hankey is the Deputy Chief Executive and is responsible for finance and compliance. He is also the Group MD Scotland and has the lead responsibility for SafeDeposits Scotland and the SafeDeposits Charitable Trust.
Chief Operating Officer
Neil Peers is responsible for co-ordinating the work of our key operational teams [Customer Operations, Resolution Operations, Adjudication, Sales and Client Success, Marketing and TDS Northern Ireland]
Human Resources Director
Josanne Leon is the HR Director and is also the lead officer for the TDS Charitable Foundation.
Technology Director
Alex Hillier is the Group Technology Director and is responsible for the tenancy deposit and dispute resolution platforms, data and security.
Resolution Director
Sandy Bastin joined the TDS Executive team as Director of Resolution in 2024. She has been at TDS since 2009 in a variety of dispute resolution roles.