BOARD & GOVERNANCE
Governance
The Dispute Service Ltd, a company limited by guarantee, is the parent company of TDS Group, the UK’s leading provider of deposit protection and dispute resolution services. Founded in 2003 from a desire to create a fairer private sector, we have remained true to our purpose.
Independence
The Group Board is committed to independence and fairness in all its activities. The Board has an independent chair and a majority of independent non executive directors. In relation to its tenancy deposit services, it has a minority of three non executive directors with links to letting agents or landlords.
In relation to its work with New Homes none of the directors has links with Registered developers who will come under the jurisdiction of the New Homes Ombudsman Service.
The Board has a Code of Conduct and a Register of Interests.
The Dispute Service Board members consist of:
Independents
Fay Selvan [Chair]
Fay is the Chief Executive of The Big Life Group a successful social enterprise in the North of England which she founded 30 years ago. She has many years experience as a Non Executive Director, leading across the health and housing sectors. She is currently also Chair of International Network of Street Papers.
Mark Allan
Mark is the General Manager at BUPA Dental Care.
Anda Gregory
Anda is Chief Executive Officer of Index Ignite and Stride, next generation recruitment businesses. She is the former Group CEO of the Glass & Glazing Federation.
Jacqs Harper
Jacqs is the Digital Director at Nuffield Health.
Paula Quigley
Paula is a social enterprise change leader, and is currently Managing Director of Noviqa Limited. She is the former CEO of Mainstay in Northern Ireland.
Maria Purcell
Maria is the VP Advertising, International for Insider Inc., and the senior sponsor for the Diversity and Inclusion Committee for their International offices.
Member Nominees
Luay Al-Khatib [RICS]
Luay is the Global Director for Standards and Professional Development at the Royal Institution of Chartered Surveyors.
Nathan Emerson [Propertymark]
Nathan is Chief Executive Officer at Propertymark.
Jodi Berg [NRLA]
Jodi is Chair of the National Residential Landlords Association, an experienced Complaints Reviewer and former Chair of the Administrative Justice Council.
Executives
Steve Harriott
Steve is the group CEO at TDS. He has a background in property management and is a former Chair at the Waterways Ombudsman.
Nick Hankey
Nick is Deputy CEO [Resources] and MD Scotland. An accountant by profession, he has been at The Dispute Service since 2011.
Neil Peers
Neil is the Chief Operating Officer at TDS and joined the Group in April 2022 from Sky.
The New Homes Ombudsman Service board members
The board consists of:
Independents
(all Board members are independent of those subject to investigation by NHOS)
Jodi Berg [NRLA]
Jodi is Chair of the National Residential Landlords Association, an experienced Complaints Reviewer and former Chair of the Administrative Justice Council.
Steve Harriott
Group CEO at TDS
Martin Partington KC CBE
Martin is a retired academic lawyer, a former Law Commissioner and Emeritus Professor of Law at Bristol University.
Mike Biles
Former Housing Ombudsman
Sarah Daniel
Waterways Ombudsman
Malcolm MacLeod
Former Scotland Director NHBC
Nigel Cates
Nigel Cates became the New Homes Ombudsman in September 2024. He has previously worked in senior positions with HSBC UK Bank, the Financial Ombudsman Service and the Office of Fair Trading.